Mailroom Clerk

Description & Requirements

Maximus is currently hiring for Mailroom Clerks to join our New York State of Health (NYSOH) team.

This role is an onsite position that requires you to work in our Albany, NY office.

Mailroom Clerks are responsible for reviewing documents related to the New York State of Health (NYSOH) Medicaid Contract, opening mail, sorting and scanning documents, identifying their appropriate routing, and may also involve receiving daily inbound calls to obtain new addresses for mailings.

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Process incoming and outgoing mail.
- Prepare mail, such as applications, returned mail and verification documents for scanning.
- Print documents for outbound mailing and prep and scan.
- Create batches to prepare for transition to document scanning, including using appropriate separator sheets.

Image documents using scanners.

Store documents after scanning in controlled secure storage room.
- Operate mailroom equipment including letter opener, sorter, shredder, postage meter, imaging/scanning equipment, etc.

- Images documents using scanners.

- Conducts quality reviews of work to ensure accuracy and relays feedback to supervisor.

- Processes paper applications and verification documentation for health care coverage.

- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

- Accurately reports task completed and hours worked.

- Ability to identify departmental risk and escalate to management.

- Routes technical issues to management.

- Maintains an understanding of the Enrollment and Eligibility processes and policies.

- Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other d...