Customer Service Representative II - Ballston Spa, NY

Description & Requirements

Maximus is seeking a Customer Service Representative II to join our growing team.

In this role, you will conduct face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients, assist clients with the enrollment/transfer/disenrollment process, and interface and maintain professional and positive relationships with HRA/LDSS county staff and clients.

When needed, you may be asked to assist call center operations and other departments as determined by project management.

This position is onsite and located at the LDSS/HRA office, 152 W.

High St.

Ballston Spa, NY.

Why Maximus?

•Starting pay: $18.00/hour
Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
•Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
•Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.

- Deliver individual and group outreach presentations to recipients and community members.

- Educate recipients about program offerings and enrollment options.

- Introduce managed care choices to recipients and aid in navigating health care and dental plans.

- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.

- Input data directly into specified internal automated systems following project policies.

- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.

- Support fellow team members in managing and completing daily tasks.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

- Proficient computer skills

- Intermediate knowledge in Microsoft Office ...