Health Center Co-Manager

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Health Center Co-Manager in Upland, CA.

The Health Center Co-Manager, in partnership with and support of the Senior Health Center Co-Manager and Area Director, assumes overall responsibility for the center’s operations in the absence of either.

The Co-Manager will be primarily responsible to monitor patient flow.

The Co-Manager will also monitor patient satisfaction and address patient concerns as they arise.

The Co-Manager will coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients.

The Co-Manager will also direct the delivery of the full range of the reproductive health care services and primary care services we offer.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family.

We are proud to offer a range of plans that help protect you in the case of illness or injury including:


* A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 


* Benefits coverage starts after one full month of employment!


* Generous vacation, sick, and holiday benefits!


* Generous 401(k) matching contributions and more!


* To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.


* Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait-times and customer service.


* Hold staff accountable to specific measurable customer service standards (e.g.

through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met).


* Will ensure appropriate health center coverage with management in conjunction with the Health Center Senior Co-Manager and Area Director.


* Responsible for building and updating health center schedules to ensure optimal patient access to care


* Lead health center efforts to achieve established goals for volume and wait times.


* Communicate any changes, new processes and weekly updates information in a daily morning huddle.

Notes are to be completed daily and sent out to all health center staff.


* Review and manage discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered.


* Responsible for management and non-direct patient care related services in the health center.

Oversee a full range of services including but not limited to reproductive health care, primary care, managed care, abortion and prenatal services.


* Participate as an act...