Director, AI and Automation

At TrueCommerce, your AI expertise transforms complex data and workflows into intelligent solutions that move commerce forward.

We are seeking a forward-thinking Director of AI and Automation to accelerate the development and adoption of AI and Gen AI solutions across our organization.

This high-impact individual contributor role, reporting to the CTO, will shape the future of automation, workflow intelligence, and customer experience optimization across our global platforms.

 

You will prioritize artificial intelligence and machine learning solutions across our business from improving data flow, to automating ERP integrations, and delivering automation in our workflow.

You will work closely across business stakeholders and our technical teams to bring models into production and ensure they deliver measurable value to our internal teams and our customers.

Over time, this role has the opportunity to grow into a leadership role, building a small, specialized team to scale our architecture and AI initiatives.

As the Director, AI and Automation, you will be responsible for:

Strategy + Leadership:


* Establish the company’s AI roadmap — prioritizing initiatives that enhance workflow efficiency, data intelligence, and customer experience.


* Stand up an Automation Center of Excellence through building a scalable foundation for centralized, AI-driven automation and workflow optimization—driving consistency, speed, and measurable value.


* Champion adoption by training internal teams and promoting best practices for responsible and effective AI usage across the organization.


* Evaluate emerging technologies in AI, LLMs, cloud-native architecture, platform design, and applied ML to continuously evolve our automation strategy and toolset.

AI Architecture & Delivery


* Build the technical and operational backbone for applied AI solutions.


* Architect, develop, and deploy AI models, agents, and automation workflows across internal systems and customer-facing products.


* Establish reusable frameworks, APIs, and pipelines to enable scalable and efficient AI delivery.


* Apply AI/ML to core processes such as SDLC (e.g., AI copilots, test automation), EDI transaction optimization, and ERP integration.


* Partner with Product and Engineering teams to ensure seamless integration of AI capabilities into the broader platform ecosystem.

Business Impact & Value Realization


* Translate AI investments into measurable outcomes.


* Identify and prioritize high-ROI and AI opportunities, building business cases and success metrics for each.

Collaborate across teams to measure adoption and continuous improvement post-deployment.

 

Requirements for Success:


* 7+ years in AI engineering, machine learning, or automation.

(SaaS, ERP, or supply chain technology environments preferred)


* Bachelor’s degree required (Master’s preferred) in Computer Science, AI, Data Science, or related field.


* So...