Manager - Application & Technical Expert ( L1 )

About Business:

• Product Portfolio

o AC Drive, Soft Starter, PLC, HMI, SCADA

o Software Solution -Process SCADA

• Geography: Ahmedabad ( area of operation - Ahmedabad and Rajkot )

• Team Size: Individual Contributor

Purpose

The objective of the role:

• To provide technical support to sales, business development, Segment sales team in application understanding & development.

The role involves close co-ordination with Integrated Solution Provider (ISP) in building skill of their team.

All the L1 support related activities to be handled for the assigned territory.

Areas of Responsibility

• Training to ISP: Training existing and new ISPs on product understanding, product handling and key applications.

• Development of STC trainers: Conduct Train the trainer program for STC.

Help them prepare training modules.

• Development of local service centers: Co-ordinate for appointment, training of service centers & specific support needs of service centers.

• Conduct application meet.

• Application support:

o Prepare technical guidelines for fan, pump, compressor, crane CT, LT, Hoist; conveyor, etc

o Prepare guidelines on use of various communication protocols in Drives & PLC.

o New application development in close working with Sales / ISP.

• Product presentations and demonstration at End users, OEMs & consultants.

• Support to sales & service: Help in project specification compliance

Desired Knowledge and Experiences

• Graduate Engineer with 8 - 12 years of experience in site execution of automation projects involving VFD, PLC, HMI & SCADA and hands-on experience on programming software of PLC & SCADA.

• Should have worked as individual and also as a part of cross Function Team

• Strong verbal and written communication skills to effectively collaborate with stakeholders and document processes.

• Excellent troubleshooting skills and ability to work under pressure.

Critical Experiences

Industry and Function: Field experience in project execution of VFD, PLC, HMI & SCADA in segments like WWW, MMM, Chemical, F&B, Textile.

Worked as Technical support / Service support / Project Engineer

Business Experience: Responsible for increasing sales through Value selling by providing technical support to sales Developing new markets through applications, Channel development and new segments

Relationships: National Sales, and Targeted teams Customers, OEM Panel Builders and SI

Critical Knowledge

Market and Environment: Awareness of industrial automation market trends (Country) especially related to VFD, PLC & HMI.

Domain Knowledge of major verticals, F&B, MMM, WWW, Petrochemicals and application within the segments.

Understanding customer requirement Understanding of competiton

Technical and Professional: Industrial Automation System, Software solutions, Industry segments Industrial Applications Knowledge: Technology (IIOT, Software Solutions, Operational efficiency, and process efficiency)

Stakeholders

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