Manager Applications & Technical Support (L1

The objective of the role:

• To provide technical support to sales, business development, Segment sales team in application understanding & development.

The role involves close co-ordination with Integrated Solution Provider (ISP) in building skill of their team.

All the L1 support related activities to be handled for the assigned territory.

Areas of Responsibility

• Training to ISP: Training existing and new ISPs on product understanding, product handling and key applications.

• Development of STC trainers: Conduct Train the trainer program for STC.

Help them prepare training modules.

• Development of local service centers: Co-ordinate for appointment, training of service centers & specific support needs of service centers.

• Conduct application meet.

• Application support:

o Prepare technical guidelines for fan, pump, compressor, crane CT, LT, Hoist; conveyor, etc

o Prepare guidelines on use of various communication protocols in Drives & PLC.

o New application development in close working with Sales / ISP.

• Product presentations and demonstration at End users, OEMs & consultants.

• Support to sales & service: Help in project specification compliance.

Desired Knowledge and Experiences

Critical Experiences

Industry and Function: Field experience in project execution of VFD, PLC, HMI & SCADA in segments like WWW, MMM, Chemical, F&B, Textile.

Worked as Technical support / Service support / Project Engineer

Business Experience: Responsible for increasing sales through Value selling by providing technical support to sales Developing new markets through applications, Channel development and new segments

Relationships: National Sales, and Targeted teams Customers, OEM Panel Builders and SI

• Internal:

o LV & IA Sales Team

o Business Development team

o Segment Sales Team

o Service Team

• External:

o System Integrators

o Customers

• Graduate Engineer with 8 - 12 years of experience in site execution of automation projects involving VFD, PLC, HMI & SCADA and hands-on experience on programming software of PLC & SCADA.

• Should have worked as individual and also as a part of cross Function Team

• Strong verbal and written communication skills to effectively collaborate with stakeholders and document processes.

• Excellent troubleshooting skills and ability to work under pressure.

Critical Knowledge

Market and Environment: Awareness of industrial automation market trends (Country) especially related to VFD, PLC & HMI.

Domain Knowledge of major verticals, F&B, MMM, WWW, Petrochemicals and application within the segments.

Understanding customer requirement Understanding of competiton

Technical and Professional: Industrial Automation System, Software solutions, Industry segments Industrial Applications Knowledge Technology (IIOT, Software Solutions, Operational efficiency, and process efficiency

About Lauritz Knudsen Electrical and Automation

Lauritz Knudsen Electrical and Automation (A unit of S...