Technical Training Advisor, Sales & Account Management - Evernorth - Hybrid

Position Summary

The Instructional Designer, Sales & Account Management Learning Experience plays a pivotal role in designing high-impact learning programs that elevate sales and account management capability across the enterprise.

This role translates business strategies and performance needs into engaging, experiential learning solutions that build knowledge, skills, and confidence in client-facing teams.

Working closely with subject matter experts, Learning & Development (L&D) content developers, and business stakeholders, this individual designs learning that is performance-driven, visually cohesive, and aligned to the team's "Teach-Demo-Do" methodology and learning experience standards.

Key Responsibilities

Learning Experience Design


* Design end-to-end learning solutions (instructor-led, virtual, digital, and blended) that strengthen selling, relationship management, and client engagement capabilities.


* Apply adult learning theory, performance consulting, and learner experience design principles to ensure programs deliver measurable impact.


* Develop design blueprints, storyboards, and facilitator/participant guides that are clear, scalable, and visually aligned with brand standards.


* Integrate storytelling, simulations, and real-world application into learning design to drive retention and behavior change.

Collaboration & Partnering


* Partner with the Sr.

Manager, Curriculum Design & Experience to translate enterprise learning strategies into tangible design deliverables that meet quality and consistency standards.


* Collaborate with Content Developers to bring design concepts to life through engaging digital learning assets.


* Work closely with SMEs, Training & Readiness Leads, and Change Management to ensure programs align to evolving business priorities and tool adoption efforts (e.g., Allego, Salesforce integration).


* Coordinate with the Training Operations team to ensure design documentation meets controlled documentation standards and version control processes.

Continuous Improvement


* Leverage learner feedback and performance metrics to iterate and enhance design approaches and materials.


* Explore emerging learning trends, technologies, and modalities to evolve the team's learning experience strategy.


* Contribute to the continuous evolution of learning templates, toolkits, and design frameworks that support consistent learner experiences across programs.

Qualifications


* Bachelor's degree in Instructional Design, Learning Technology, Adult Education, or related field.


* 5+ years of instructional design experience (corporate or sales learning preferred).


* Demonstrated expertise in designing blended and digital learning programs that achieve measurable performance outcomes.


* Strong understanding of adult learning, behavior change, and learner experience design principles.


* Proficiency in instructional design software (Articulate, Camtasia...