Regional Director of Operations

General Purpose

Serves as the strategic and operational leader overseeing a portfolio of senior living communities within the region.

Acts as a mini-CEO, accountable for driving sales performance, optimizing resident experience, cultivating a positive culture, ensuring financial success, maintaining regulatory compliance, executing systems and processes consistently, and developing high-performing leadership teams.

Provides executive-level guidance and support to community leaders to achieve operational excellence and sustainable growth.

Essential Duties

Regional Operations Support


* Support regional operations across multiple assisted living, memory care, and independent living communities.


* Serve as a role model for PACS's Mission, Vision, and Values.

Leadership & People Development


* Recruit, onboard, and develop high-performing Executive Directors (EDs) and Executive Directors in Training (EDITs).


* Establish clear expectations, coaching, and accountability systems for community leadership.


* Provide day-to-day supervision, mentorship, guidance, and support to Executive Directors.


* Build a strong leadership bench and succession pipeline to ensure continuity.


* Model calm, emotionally mature, and high-trust leadership.


* Recognize excellence and address performance issues promptly.

Operational Excellence


* Implement the PACS Operating Playbook consistently across communities.


* Drive daily, weekly, and monthly execution disciplines to ensure operational consistency.


* Conduct structured community visits with coaching and performance audits.


* Schedule and lead monthly operations meetings with community leadership teams.


* Set clear goals, track KPIs, and maintain accountability with supported communities and EDs.


* Maintain strong working knowledge of federal and state regulations to ensure compliance.

Sales & Occupancy


* Lead occupancy growth efforts and maintain a strong lead generation engine.


* Ensure disciplined sales activity, including effective tour conversion systems.


* Develop and maintain community relationships to drive local market presence and partnerships.


* Support pricing strategy initiatives and revenue mix improvement.

Financial Performance


* Assist communities in budgeting, forecasting, and overall financial performance management.


* Deliver budgeted Net Operating Income (NOI) and drive year-over-year improvements.


* Ensure labor model adherence and proactive forecasting.


* Review financial results regularly and lead corrective action planning.


* Elevate financial literacy and accountability among Executive Directors.


* Monitor collections and accounts receivable within the region.

Regulatory & Clinical Partnership


* Maintain operational compliance and ensure survey readiness across communities.


* Partner closely with clinical leaders to support service quality and resident care.
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