Email Customer Service Representative

SUMMARY
 

Handles customer inquiries received via email, chat or inbound call.

 Interprets messages and calls responding appropriately.

Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.

REMOTE - WORK from HOME available

This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.

Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.

 A stable high-speed internet connection with a hard-wired connection to a router is required.

Minimum download speed of 7 MBPS and upload speed of 2 MBPS.

Satellite providers are not supported.

KEY RESPONSIBILITIES INCLUDE:


* Managing client-specific data using various resources.


* Communicating customer complaint trends and feedback to management.


* Performing basic customer account transactions.


* Maintaining performance standards and confidentiality.


* Adapting to changes while remaining productive in a fast-paced team environment.


* Working cooperatively across all employee levels, vendors, and clients.


* Following established procedures and company policies.

This role can also involve performing other customer service functions such as based on workload and call volumes.
 

EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:


* Preferably a High School diploma or equivalent.


* Background in customer service is advantageous.


* Basic proficiency in PC use and skills.


* Strong verbal and written English communication abilities.


* Possess problem-solving skills.


* Minimum typing speed requirement: 20-25 words per minute.


* Experience with using a 10‑key is preferred.


* Competence in basic math skills.

Training:


* Virtual training via Microsoft Teams.
+ December 1 - December 31    Monday - Friday, 10:00AM - 6:00PM
+ January 5 - January 30            Monday - Friday, 10:00AM - 6:00PM

Work Schedule:


* 20-40 hour work schedules available within the following parameters:
 

Position Type - Temporary

Work Location:


* The work may be completed remotely or in 1 of our facilities located in;  Boone, Des Moines, or Wilton. 

Salary:


* Base wage = $14.50/hour

SHIFT DIFFERENTIAL


* For continual and reoccurring shifts.


* 2nd Shift : Mon-Fri, 4:00pm-8:00pm
+ Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
+ Example: Base wage + $.75 = $15.25/hour


* Weekend Shift : Sat/Sun, 10:00am-7:00pm
+ Additional $3.75/hour worked on Weekend Shift
+ Example: Base wage + $3.75 = $18.25/hour

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job...