Junior IT Technician - Help Desk (Onsite - Washington, D.C.)

Description & Requirements

Maximus is looking for a Jr IT Technician - Help Desk in support of the Helpdesk and IT Support Program.

The program provides workstation and server hardware, operating system software and application software, break-fix and maintenance services, and on-site maintenance.

The Help Desk team functions as the public face of the client's IT organization; it is the direct interface when customers experience an issue or need a service request fulfilled.

It must be responsive, attuned to the needs of the client and the IT Directors, technically knowledgeable and capable, and staffed by empathetic and professional agents with excellent people and communication skills.



*Position is contingent upon contract award

*

This is an onsite role at our Washington, D.C.

location.

Essential Duties and Responsibilities:

- Responsible for responding to telephone calls, emails, and personnel requests for technical support.

- Identify, research, and resolve technical problems.

- Provide assistance and training to lower-level level technicians on more complex and/or critical procedures and items.

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.

- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.

- Correct application issues; solve network and security problems.

- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.

- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.

- Assign username, password, and access right permissions for multiple proprietary applications.

Minimum Requirements

- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

- Bachelor's Degree highly preferred and 0 to 2 years of experience.

- Performs work under direct supervision.

- 1+ years of relevant experience providing hardware and software problem resolution.

- Handles basic issues, problems, and refers more complex issues to higher-level staff.

- Experience and technical skills in Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, and network Communications.

- Possesses a beginning to working knowledge of subject matter.

- Customer service skills training is required.

- Good interpersonal skills.

- Computer skills.

- Problem-solving skills.

- Communication skills.

- U.

S.

Citizen

- Ability to pass Federal background check

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to ...