Supervisor - Financial Svc - Back Office - National Payment Center (NPC)

Description & Requirements

Maximus is seeking a dedicated and detail-oriented Supervisor to join our Financial Services Back Office team assisting with the National Payment Center (NPC).

This leadership role supports the Debt Management and Collection System (DMCS) program under the U.S.

Department of Education portfolio, helping ensure the integrity and efficiency of financial operations that impact millions of borrowers.

- This is a Limited Service position with an expected start date of 1/5/2026 and end date of 7/31/2026.

- This is a remote position, however you must live within 1 hour of Greenville TX.

Essential Duties and Responsibilities:

- Monitor daily duties.

- Review and submit monthly reports.

- Handle client escalations/inquiries.

- Participate in and facilitates meetings, trainings and other sessions as required.

- Serve as a subject matter expert on the assigned program(s).

- Identify and make recommendations for enhancements.

- Lead projects with cross functional teams to implement financial related reporting solutions based on stakeholder inputs.

- Assist in development of policies and procedures and ensures correct application throughout organization.

- Coordinate training for new hires.

Additional Requirements as per contract/client:

- Federal Student Aid, Department of Education experience preferred

- Prior experience in a Lead or Supervisory role preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Experience with Reverse Payments and/or Refunds preferred

- This is a remote position, however you must live within 1 hour of Greenville TX.

to pick up computer equipment.

- Must be a U.S.

citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV card is a requirement of this position.

PIV cards must be picked up in person.

New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV card.

Any travel expenses will be paid for by Maximus.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)

- Private work area and adequate power source

Minimum Requirements

- Bachelor's degree.
- 3-5 years experience.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, traini...