L&D Specialist

Position Summary

The Learning & Development Specialist is responsible for designing, developing, and delivering engaging and effective learning experience for operations employees.

This role ensures that learning programs, materials, and job aids are instructionally sound, current, and aligned with company standards, client requirements, and regulatory guidelines.

The specialist facilitates both virtual and in-person learning and partners with stakeholders to assess learning needs and drive performance improvement

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities


* Design and develop instructional materials, eLearning modules, facilitator guides, and job aids using adult learning principles and instructional design models (e.g., ADDIE, SAM).


* Collaborate with subject matter experts (SMEs) to ensure learning content accuracy and relevance.


* Maintain and update learning content in response to changes in policies, procedures, systems, and client requirements.


* Facilitate engaging and effective training sessions for both new hires and current employees using a variety of delivery methods (e.g., in-person, virtual, blended).


* Tailor delivery methods to accommodate different learning styles and ensure knowledge transfer and retention and skill application.


* Partner with leadership and operations teams to identify performance gaps and learning needs.


* Recommend and implement learning solutions that align business goals and support employee development.


* Measure training effectiveness through feedback, assessments, and performance metrics.


* Analyze learning results and provide data-driven recommendations to improve learning outcomes.


* Offer coaching and support to employees as they apply newly learned skills for the job.


* Support onboarding for new clients and organizational initiatives by developing and delivering tailored learning solutions.



* Serve as a mentor and technical resource for operational teams, provide guidance, support and quality verification as needed.

Performs other duties as assigned

Minimum Qualifications


* High School Diploma or GED.


* Two years of experience in training delivery and instructional material development.


* Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.


* Excellent verbal, written and interpersonal communication skills.


* Strong organizational, decision-making skills, and time management skills.


* Demonstrated analytical and problem-solving capabilities with sound independent judgement.


* Experience facilitating both in-person and virtual learning sessions


* Proficiency in Microsoft Office Suite and learning applications.


* Ability to travel as needed.

Preferred Qualifications


* Prior experience in a multi-empl...