Offer Quality Manager

MISSION

The primary responsibility of this role is to lead the Quality and Customer Satisfaction of Switch Gear - Final Distribution offers (MCB, RCCB, Auxiliaries, Isolators) for International Regions.

ROLES AND RESPONSIBILITIES

• Collect and analyse all the field failure data relative to the range quality on a worldwide scope, with a specific focus on customer experience.

• Perform Root cause analysis along with Design and Manufacturing team with right RCA tools.

• Lead the Root cause analysis end to end managing with Stake holders.

• Responsible for quick resolution of all critical issues from customers with Agile mindset.

• Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with different manufacturing Plants and Partners.

• Review Offer performance and manage the performance gaps with Manufacturing plants.

• Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of deliverables.

• Define the quality priorities and contribute to range strategy by a strong presence in Boards Of Change: offer core team member.

• Create and oversee implementation of Offer Quality Assurance Plans.

• Drive the culture of Customer Safety and Quality Mindset with Business and Plant teams.

• Responsible for End to end issue resolution (warm loop and cold loop).

• Lead all quality actions with relevant and effective Root cause analysis, corrective and preventive actions at Plant/BOC

• Work in close collaboration mutually with Plant team, GSC and Offer Development team.

• Where needed, manage the PEP project quality end to end.

• Responsible for overall end to end Customer experience and monitor the CX journey feedbacks.

REQUIREMENTS:

Open behaviour in a large, multicultural and moving environment you have to:

• Show good leadership while Excellent interpersonal and communication skills and Passion for Customers and Quality.

• Deal with plants and BU located in multiple geographies.

• Demonstrate Good Analytical and problem-solving skills.

• Influencing skills, across different levels of the organization

Agility and sense of urgency with respect to issue resolution.

• Be able to work effectively in cross functional teams.

Education & Experience

B Tech/M-Tech in Electrical & Electronics or equivalent required

Overall 14-16 years of relevant working experience.

Experimented in Engineering to Order business model and worked in switch gear industries.

Master Quality tools and methodology: 8D, Ishikawa, FMEA, FTA, 6 Sigma.

Nice to have:

• Knowledge on Salesforce software tools.• Experience in Customer Care process

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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