Junior Specialist - Technical Support (m/f/d) *dutch and german speaking*

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

At Roche, you can be yourself and are valued for your uniqueness.

Our corporate culture fosters personal development, open dialogue, and authentic connections.

As a pioneer in healthcare, we know: Every minute counts.

When a diagnostic system in a laboratory stands still, patients are waiting for vital results.

You ensure that our systems run smoothly, thus contributing directly to securing the healthcare of tomorrow.

Become part of Roche, where every voice matters.

Your new team:

You will be part of our EMEA Customer Support Center Hub here in Mannheim.

We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey).

Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.

Responsibilities | What awaits you

As a Junior Specialist (m/f/d), you are the technical interface to our customers and colleagues.

Your goal is to find fast and sustainable solutions for complex inquiries.

Your main tasks include:


* As the central point of contact, you process customer and employee inquiries digital or by phone.


* You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.


* You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.


* You work closely with 2nd-level support and escalate product quality problems to the next competence level.

Occasionally, you also support the technical field service during on-site activities.

Qualifications | What you bring

In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field – be it in customer support, service, marketing, or directly in a service function in a laboratory.

Furthermore, the following points round out your profile:


* You speak fluent Dutch/Flemish and German (C1).

You also communicate confidently in English (min.

B1/B2).


* You have good user knowledge of medical analysis systems or, alternatively, know-how in robotics, mechanics, or electrical engineering.

Basi...