PROGRAM COORDINATOR I - RUHS Medical Center

Applications will be reviewed in the order in which it was received

The Riverside University Health System (RUHS) seeks a Program Coordinator I who will be assigned to their Patient Experience & Quality Improvement Specialist unit.

The Program Coordinator I plays a vital role in advancing a culture of safety, engagement, and excellence across inpatient units, the Emergency Department, and Community Health Centers (CHCs).

This position is responsible for conducting patient rounding, facilitating staff education, and supporting leadership rounding to strengthen communication, collaboration, and patient-centered care throughout the organization.

The Program Coordinator I also leads survey initiatives and improvement efforts that drive measurable enhancements in patient experience and workforce engagement.

Additionally, the Program Coordinator I oversees the implementation and management of Culture of Safety and Workforce Engagement surveys and conducts detailed data analysis for all CAHPS metrics.

Results and insights are presented at key leadership forums, including True North, PIPSC, ACC, and ACQC, to inform organizational strategies and priorities.

Using these data-driven insights, the Program Coordinator I develops and implements targeted improvement initiatives that enhance performance outcomes and patient satisfaction.

Additional responsibilities include supporting the Patient and Family Quality and Safety Advisory Council and the Professional Practice Council, as well as delivering educational sessions for both inpatient and community health clinic staff to promote consistency in best practices and quality care standards.

Desired Skills:


* Proficiency in Microsoft Outlook, PowerPoint, Teams, OneNote, Forms, and Excel; advanced knowledge of Power BI for data visualization and reporting.


* Strong public speaking, facilitation, and critical thinking abilities with the capacity to engage diverse audiences effectively.


* Demonstrated experience in patient experience improvement, Lean Methodology principles, and X-Matrix planning.


* Comprehensive understanding of Culture of Safety frameworks, HCAHPS, and Workforce Engagement best practices.


* Prior experience in patient experience, quality improvement, or healthcare leadership strongly desired.

Meet the Team!
Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region.

Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county's only Pediatric Intensive Care Unit (PICU).

If you're passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

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