Business Analysis Sr Associate

Overview
Are you passionate about simplifying processes, driving improvements, and supporting a strong control environment? As a Business Analysis Associate II on the Card and Connected Commerce CAO Business Practices SAGA Team, you will assist with governance activities to ensure business areas within Card and Connected Commerce adhere to regulatory policies and standards.

You will also work directly with internal customers to execute and maintain effective, well-documented, and compliant processes.

If you have a strong sense of ownership, excellent communication skills, and a desire to learn new tools and technologies, we want to hear from you!

Key Responsibilities


* Customer Focus & Relationship Management: Build strong relationships with internal stakeholders, reliably follow up on commitments, and deliver solutions that meet business needs.


* Governance, Controls & Compliance: Assist with governance activities to ensure business areas within Card and Connected Commerce adhere to regulatory policies and standards by developing, documenting, and maintaining clear, auditable procedures and controlled processes.

Ensure that evidence is properly saved to demonstrate compliance and support a robust control environment.


* Organization & Deadline Management: Manage multiple assignments, prioritize effectively, and use systems to track deadlines, ensuring timely and high-quality delivery.


* Business Representation: Represent the SAGA Team in meetings such as CCB Councils and Leadership sessions, presenting information to colleagues at all levels-including senior management.

Adapt communication style to suit the audience, ensuring clarity and engagement.


* Team Collaboration & Feedback: Foster a collaborative, problem-solving environment, influence positive change, and provide and accept candid feedback.


* Project Leadership & Continuous Improvement: Lead or contribute to department projects, driving efficiency and ongoing improvement.


* Reporting & Automation: Create reports to support business processes and identify opportunities for automation using available tools or by recommending solutions to the automation team.

Required Skills


* Strong follow-up skills and a customer-focused approach.


* Experience or ability in designing and documenting processes with strong controls and governance.


* Demonstrated critical thinking skills, with the ability to identify, diagnose, and resolve issues using logical, fact-based approaches ("Engineer Mindset").


* Excellent written and verbal communication skills; able to present complex information in an easy-to-understand way, adjusting to audiences from co-workers to senior leaders.


* Ability to manage multiple assignments and prioritize based on business needs.


* Ability to exercise independent judgment and remain resilient in the face of adversity.


* Proficiency in Microsoft Office Excel (can perform VLOOKUP's) & Word.


* Willingness...