Senior Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Small Business Merchant Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities



* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Contributes to end to end ownership for the successful delivery of product features, including partnering with a commercialization lead on downstream implications for marketing, sales, servicing, and other client-facing personnel


* Proactively advocate and implement the vision and strategy of digital onboarding services through the development of scope documentation, use cases, product requirements/epics/stories to support development to ensure the product resonates with clients and deliver value


* Assists with building the product framework and tracks the key success metrics such as cost, feature and functionality, risk posture, and reliability


* Partners closely with product and engineering teams to help deliver against the roadmap, sequencing the capability delivery for ongoing launches that optimize the experience over time


* Navigate an ambiguous environment, using strategic thinking and problem-solving skills to drive clarity and direction

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Demonstrate excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships


* An obsession with customer research, product fidelit...