Enterprise Endpoint Engineer

Description & Requirements

Maximus is seeking an Enterprise Endpoint Engineer to provide reliable and resilient computing resources for scientific research and enterprise administrative personnel performing in the public environmental research sector.

You will oversee and support system management platforms like Microsoft Configuration Manager (MCM/MECM/SCCM) and Jamf Pro.

As a member of a high performing team, you will focus on developing, building, configuring, and maintaining baseline endpoint images and operating systems for enterprise end user devices.

This position is a contingent hire, dependent on an open US Federal Government able to process Public Trust applications.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Building and maintaining baseline images and operating system versions

- Building and maintaining security objects like Group Policy

- Patch management and responding quickly to rapidly evolving security vulnerability landscapes

- Tier 3 escalation troubleshooting and resolution working closely with a skilled service desk team to expertly support about 1,000 end users

- Timely response and processing of user requests using enterprise ServiceNow software; creating and maintaining standard operating procedures (SOPs)

- Interfacing with broader enterprise services teams (developers, storage provisioning, network, security) to provide seamless service integration

- Supporting enterprise environments including responding to service outages and other problems

- Automating routine tasks using scripting and writing basic computer programs to address more complex systems configurations and enhancements

Job-Specific Minimum Requirements:

- Due to federal requirements, candidates must provide proof of United States Citizenship to be considered.

- Must be qualified to receive Public Trust, high level clearance

- Technical Degree (B.S.) in computer science, information technology, or closely-related field.

Additional years of experience may be substituted for education requirement in a year-for-year manner.

- Must be located around the Morrisville, North Carolina area and able to commute to the on-site location.

- 3+ years of experience in an enterprise IT support environment.

Preferred Skills and Qualifications:

- Dell Certified Engineer

- Demonstrated ability to design, configure, and manage baseline desktop operating systems

- Demonstrated experience with Automation tools such as PowerShell, Ansible, Python scripting

- Demonstrated troubleshooting acumen and supporting Tier 3 escalation for service desk environment

- Demonstrated ability to continuously define and refine requirements through user feedback, independent research, and emerging trends

- Active Directory management experience

- Experience with M365, Atlassian Suite, and ServiceNow

- Minimum certification Microsoft Certified Professional (MCP) wit...