Guest Experience Specialist - Front Office - Crowne Plaza® Dubai Festival City

Do you see yourself as a Guest Experience Specialist for Crowne Plaza®  Dubai Festival City?  

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups.

Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests.

In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community.

If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza.

                                                   
The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Be the warm welcome that kicks off a memorable guest experience


* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone


* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay


* Handle cash and credit transactions


* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes


* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns


* Be a trusted contact for all guests.

Help them with anything from bill issues to local knowledge, and loop in management when necessary


* Stay safe all the time.

Following our safety procedures, you’ll report all incidents and wear any protective gear needed


* Take pride in your appearance and place as a brand ambassador


* Always know what events and activities are on the day’s schedule


* Jump into oth...