Desktop Deployment Specialist

WHAT WILL YOUR NEW ROLE BE


* Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers.


* Handle requests for purchasing computers and peripherals, ensuring accurate documentation, addressing questions, and resolving concerns related to purchases and inventory.


* Create Requisitions and Purchase Orders in our procurement system for refilling office hardware stock and on behalf of the customers.


* Create shipping labels and track orders from placement to delivery, ensuring that packages meet customer specifications and arrive on time.


* Investigate and resolve any shipping delays, verifying that purchase orders match shipments.


* Assist in managing and monitoring inventory control systems, ensuring equipment is available and accounted for.


* Evaluate and prioritize business-critical hardware for the organization.


* Deploy new computers to employees and new hires.


* Collaborate with the Procurement Team to address asset tracking, equipment redeployments, and basic PC/MAC repairs and troubleshooting.


* Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures.


* Field incoming technical support requests from both local and remote end users with a focus on excellent customer service.


* Maintain an incident management system to track technical problem histories and resolutions.


* Participate in special projects and perform administrative tasks as required.

 

WHAT WE ARE LOOKING FOR


* 2+ years of experience deploying Windows and MacOS computers, with a preference for experience using Intune and Jamf.


* Strong knowledge of Windows 10/11, including the ability to diagnose, troubleshoot, and resolve hardware/software issues.


* Previous Shipping and Receiving Experience


* Proficiency in Microsoft applications: Word, Excel, and Outlook.


* Excellent communication skills in both written and verbal formats, with the ability to work collaboratively in a team environment.


* Superior attention to detail, organizational skills, and the ability to prioritize effectively.


* A strong commitment to providing high-quality customer service.


* A willingness to continue learning and improving technical skills.

WHAT WILL MAKE YOU STAND OUT


* Experience working in a support role for a software organization.


* ITIL knowledge and experience.


* Familiarity with ITSM ticketing systems and ServiceNow.


* Experience deploying equipment to a remote workforce.


* International Shipping Experience

WHAT WE OFFER


* 3 weeks vacation and 5 personal days


* Comprehensive Medical, Dental and Vision coverage from your first day of employment


* Employee stock ownership and 401k matching programs


* Lifestyle rewards


* Flexible work options 


* And more!