Team Leader OFR

Title: Team Leader (OFR)

Location: GSC BOG

Monitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities:


* Actively lead the team of OFR Specialist in charge, looking for operational excellence through respect and results.


* Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.


* Control the processes within the quality standards and guarantee the compliance with administrative rules.


* Actively participate and maintain an excellent relationship with process owners/ business partners.


* Provide timely feedback for the team in charge.


* Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.


* Analyze and present the capacity utilization of the programs in charge.


* GSConnect usage and accuracy of the information.

Skills / Requirements:


* Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.


* Min 4 years of work experience


* Min 1 Years of experience leading teams.


* Previous experience in project management (Desirable), active leadership and teamwork.


* High level of English (dialogue, writing, listening).


* Advanced level of MS Excel and other MS Office tools.


* Teamwork and autonomy

Relevant information:


* Annual performance bonus


* Type of Contract: Indefinite - Directly with DHL Colombia.