Customer Service Supervisor

The Customer Service Supervisor oversees the operations and leads staff of the Bob Burger Recreation Center, serving as the manager on duty in the absence of full-time professional staff.

The Supervisor is expected to perform their duties with minimal supervision while providing expertise in areas such as safety, customer service, staff leadership, and effectively communicating issues.

This is a part-time position with a range of 20-29 hours per week, and hours can fluctuate depending on operational need.

TYPICAL QUALIFICATIONS:

KNOWLEDGE: Modern office practices, procedures, and equipment, including a computer.

Knowledge of customer relations techniques, i.e., fostering a positive attitude, maintaining a courteous, helpful, and professional demeanor.

Principles and procedures of record keeping; ability to apply basic mathematical principles.

Motivating, coaching, and holding team members accountable.

SKILL: Demonstrated proficiency in operating equipment essential to assigned job functions.

Exhibits exceptional customer service skills and effectively manages conflict.

Possesses strong communication abilities, both verbal and written.

ABILITY: Ability to effectively serve the public and handle stressful situations; follow both verbal and written instructions, and issue clear, concise verbal and/or written instructions and communicate to supervisors in both verbal and written forms.

Ability to perform multiple tasks at relatively the same time; remain detail-oriented; analyze situations thoroughly, identify potential problems, and find effective solutions.

Ability to tactfully and courteously interact with the public while answering technical questions and handling challenging complaints; perform general clerical work involving the use of independent judgment and personal initiative.

TRAINING: High school diploma or equivalent

EXPERIENCE: Previous work in a similar customer service environment; previous work leading or managing part-time staff, previous operation of a digital point-of-sale system and cash handling, or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills, and abilities.

ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all-inclusive:


* Guest Services: Ensure members and guests feel valued by responding to their needs and feedback with care and urgency.

Works collaboratively with team members in guest Services, programming, and aquatics to resolve issues and maintain clear, friendly communication across all touchpoints, including phone systems and in-person interactions.

Remains informed and knowledgeable on all recreation programs and community events.


* Financial Management/Cash Handling: Performs end-of-shift drawer reconciliation, balancing collected revenues and identifying any discrepancies.

Serves as cashier when needed and exemplifies integrity and professionalism, setting the stand...