Supervisor, Phlebotomy Services

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career.

As a full-time employee, you will have access to the following employer/employee paid benefits:


* Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


* Robust earned paid time off program (PTO)


* Federal Loan Forgiveness Program (available on eligible roles)


* Tuition & Professional Development Assistance

SCOPE OF ROLE

Reporting to the Director, Lab Services, the Supervisor, Phlebotomy Services oversees all aspects of phlebotomy and specimen collection across Signature Health's clinical sites.

This role combines operational supervision with direct staff development responsibilities, ensuring standardized procedures, high-quality patient service, and full regulatory compliance system wide.

The Supervisor manages scheduling, staffing, and performance while serving as the lead trainer and competency coordinator for all phlebotomy and nursing personnel performing specimen collection, point-of-care testing (POCT), and urine drug screening (UDS).

HOW YOU'LL SUCCEED:


* Oversee daily objectives and performance of the phlebotomy team, including scheduling, coverage, timesheet/PTO approvals, lead team meetings and hiring staff.


* Ensure compliance with specimen collection, labeling, handling, and documentation standards across all lab sites.


* Lead process improvement initiatives focused on efficiency, quality, and patient satisfaction.


* Develop, analyze, and report phlebotomy-related KPIs (e.g., specimen collection counts, turnaround times, quality metrics).


* Maintain and monitor supply inventory, ensuring cost-effective ordering and distribution.


* Serve as primary trainer and competency evaluator for all phlebotomy staff, medical assistants, and nurses performing UDS and POCT.


* Develop and maintain training materials and standardized workflows for all Signature Health locations.


* Conduct onboarding, recurrent training, and skill validations to maintain compliance with CLIA, CARF, OHMAS, and payer regulations.


* Partner with clinical leadership to address skill gaps, implement retraining, and uphold quality standards.


* Participate in developing and updating phlebotomy policies and procedures.


* Conduct routine audits and validations to ensure documentation accuracy and regulatory readiness.


* Investigate lab incidents, identify root causes, and implement corrective action plans.


* Monitor Epic work queues, In Basket messages, and reference lab recon...