Delivery Manager

Position Summary: 

We are seeking a Delivery Manager to lead our CRM pod, ensuring successful delivery of projects on time, within scope, and aligned with business priorities.

This role requires a blend of project management expertise, technical understanding, and strong stakeholder engagement skills.

You will be responsible for driving delivery excellence, fostering collaboration, and ensuring the team meets both short-term and strategic objectives. 

Essential Job Functions:  


* Pod Leadership: Oversee day-to-day operations of the CRM pod, ensuring smooth collaboration between developers, QA, and other team members. 



* Story Creation & Backlog Management: Partner with developers to create user stories, prioritize tasks, and manage the backlog effectively. 



* Stakeholder Engagement: Conduct workshops and meetings with internal stakeholders to gather requirements, clarify scope, and align priorities. 



* Quarterly Planning: Develop quarterly plans for the CRM pod, incorporating stakeholder input to ensure the team focuses on the highest-value work. 



* Release Planning: Coordinate release schedules, ensuring readiness and successful deployment of CRM features. 



* Metrics Tracking: Track and report monthly delivery metrics (e.g., velocity, quality, release success, defect rates) to drive transparency and continuous improvement. 



* Risk & Issue Management: Identify delivery risks early, develop mitigation plans, and escalate issues as needed. 



* Resource Management: Monitor resource allocations for the CRM pod to ensure efficient delivery. 



* Cross-Team Collaboration: Coordinate with onshore and offshore teams to maintain seamless communication and execution. 



* Process Improvement: Drive continuous improvement in delivery processes, ensuring adherence to the System Development Life Cycle (SDLC) and agile best practices. 



* Governance & Compliance: Ensure all deliverables meet compliance, security, and quality standards. 



* Team Development: Mentor and coach team members on delivery practices and agile principles. 

Knowledge, Skills, Abilities:  


* Education: 



* Bachelor’s degree in Computer Science, Business, Project Management, or related field. 



* Experience: 



* 5–7 years of experience in project or delivery management within technology environments. 



* Hands-on experience with SDLC and agile methodologies. 



* Experience with CRM platforms (e.g., Salesforce, Dynamics) is a plus. 



* Certifications (Preferred): 



* PMP or Scrum Master certification. 



* Skills: 



* Strong technical acumen and ability to understand CRM systems. 



* Excellent problem-solving and decision-making skills. 



* Exceptional communication and stakeholder management abilities. 



* Experience working with distributed teams (onshore/offshore). 



* Proficiency in proje...