Gateway Engineering & Support Engineer

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007.

Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries.

With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:


* Work/Life Balance:  Paid Time Off, Paid Holidays


* Financial Benefits:  401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries


* Health & Wellness:  Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary: 

The GES personnel provide advanced technical and project support for Globalstar’s Gateway Systems.

They interface with all technical departments to provide project, troubleshooting, and repair support, primarily focused on supporting Gateways during incidents and downtimes.

All staff in the GES department are dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA). 

Supervisory Responsibilities:

None

Duties/Responsibilities:


* Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance.



* Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements. 



* Operational software and product test support.



* Take ownership of projects, identify and create new processes to optimize network performance.



* Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally.



* Cross train others in the department, accept cross training from others in the department.



* Provide training on all duties to other departments.



* Diligently work to resolve all assigned tickets.



* Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.



* Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment.



* Support SMEs by providing insight based on lessons learned during work on operational tickets.

Skills and Competencies:


* Exce...