Child Support Supervisor

Description & Requirements

Maximus is thrilled to announce an exciting opportunity for a Child Support Supervisor to join our Kansas City, KS team!

In this role, you'll be responsible for leading a dynamic team, driving performance, and fostering a collaborative, high-morale work environment.

You'll oversee daily operations, coach staff, manage workflow, and play a key role in shaping the success of our child support program, all while helping your team grow and thrive.

This is a regular, full-time onsite position based in our Kansas City, KS office.

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy Unlimited Time Off, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Provide oversight, direction, and supervision for the designated unit.

- Direct subordinate staff on workflow, encompassing customer service solutions, program operations, contract service level agreements, and work quality.

- Identify training needs and growth opportunities for team members.

- Develop schedules and delegate tasks to ensure optimal efficiency among subordinates.

- Address job performance concerns with subordinates, collaborating closely with the Human Resources department to resolve issues.

- Participate in subordinate work to enhance productivity and address challenging aspects of tasks.

- Evaluate subordinates' performance and recommend suitable personnel actions.

- Ensure compliance with company Wage & Hour policies, including facilitating rest and meal breaks for non-exempt employees.

- Adhere to all required company policies, procedures, and processes, including mandatory training.

- Make staffing decisions and oversee hiring processes in accordance with staffing requirements, collaborating with Human Resources on requisitions, candidate selection, and onboarding.

- Review completed work for accuracy, consi...