Experience Research Vice President

Define experience strategy, navigate complex ambiguous spaces, and transform Discovery research into clear, actionable direction and bring thought leadership and expertise to Experience Design.

As an Experience Research Vice President in Employee Experiences, you'll play a pivotal role in shaping the UX and Service Design strategy across our products and services.

Leverage your deep expertise in Discovery research methodologies, Service Design thinking, and strategic insights to define experience strategy rooted into the critical wants, needs, and abilities of our users.

Your work will provide the foundation used to inform best-in-class omni-channel end-to-end experiences for employees across the firm.

Apply your advanced knowledge of qualitative and quantitative methods to critically analyze the effectiveness of our existing and future experiences as you collaborate with cross-functional teams and partner with senior leadership to shape product strategy and organizational vision.

Job Responsibilities

• Design and execute comprehensive discovery research studies to identify user needs, behavioral patterns, and opportunity spaces that foster product innovation and strategic differentiation in ambiguous problem spaces
• Lead service design/multi-touchpoing initiatives to shape end-to-end experiences across complex omni-channel ecosystems-creating journey maps, service blueprints, and storyboards to identify pain points, opportunities for improvement, and champion innovation in products and features
• Apply advanced mixed-methods expertise (ethnography, contextual inquiry, in-depth interviews, diary studies, surveys) to translate insights into actionable strategic recommendations that shape product direction and enhance user experience
• Partner with senior leadership and product development teams to integrate user-centric decision-making into product prioritization, roadmap development, and strategic vision-translating research into compelling narratives that drive executive action
• Develop comprehensive service strategies that align business objectives with user needs across multiple products and platforms, incorporating inclusive design principles for seamless, personalized, and accessible experiences
• Facilitate collaborative research synthesis with cross-functional teams to scope qualitative research, data analysis, and usability testing that informs future-state blueprinting, service vision, and concept development
• Communicate methodologies, insights, and strategic recommendations effectively to executive leadership and stakeholders at all levels of the organization, championing research best practices and user-centered decision-making

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on discovery research, strategic research, and mixed-methods approaches
• Proven ability to conduct research ...