Assistant Director of Front Office

About Us

The Westin Buckhead Atlanta is a modern, newly refreshed retreat in an upscale community.

The hotel has recently revitalized its public spaces, meeting rooms and guest rooms.

At the Westin, our associates are treated like family.

We offer competitive salaries, a complementary hot lunch, MARTA discounts and free self-parking.

We also offer a variety of great incentives and participate in many community service projects.

This hotel's motto is "Respect~Family~Trust".

Apply today to join our great organization!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.


* Implement company and franchise programs.


* Prepare forecasts and reports and assist in the development of the Rooms Division budget.


* Monitor and maintain the front office systems and equipment to ensure their optimum performance.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Provide training for entry level associates and supervisors.


* Develop and implement controls for expense management.


* Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.


* Communicate both verbally and in writing to provide clear direction to staff.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.

Ensure all Front Office Quality Standards are complied with and are consistently applied.


* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.


* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining hig...