Customer Service Rep - Purina Animal Nutrition

Customer Service Rep - Purina Animal Nutrition

This role is based in the Central Time Zone and m ust be able to work any set schedule between the business hours of 7:00am - 5:00pm, CST

Position Purpose:

Customer Operations Representative dedicated to meeting the requirements and expectations of customers that include Order entry, pricing and product inquiries, product availability and reporting quality concerns.

Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills.

Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP).

Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors.

Demonstrates high standards of integrity, business ethics, and personal accountability.

Builds solid working relationships with all cross-function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

This position is Virtual.

Hours: Must be able to work any set schedule between the business hours of 7:00am - 5:00pm, CST

Qualifications (Key Role/Responsibilities):


* Professional and pleasant telephone skills


* Effective communication skills, both written and verbal


* Escalate issues timely for efficient resolution


* Always maintain a positive representation of the company


* Skilled at working within and across multiple systems


* Act as the liaison between customers, sales, supply chain and manufacturing


* Own customer accounts and manage all aspects of the customer support process


* Salesforce: Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests.


* Identify trends related to process issues and make recommendations for process improvements

Required Experience:


* High School Diploma/GED


* 1+ years of comparable Customer Service experience


* Proficient skills in Microsoft Office (Excel, Outlook, Word)

Preferred Experience:


* 4-year degree in Business, Communications, Ag or another related field


* 3+ Years of comparable Customer Service Experience


* Intermediate Microsoft Office skills (Excel, Outlook, Word)


* JD Edwards E1 ERP


* SAP ERP


* Salesforce experience

The is an hourly role with the rate range between $18.31/hr.

- $31.55/hr.

In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

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