Director of Sales Operations (Individual Contributor)

A division of Harris, NorthStar is seeking an Director of Sales Operations (Individual Contributor).

The Director of Sales Operations (IC) plays a critical role in supporting the sales organization within the utility billing CIS software industry.

This role focuses on streamlining sales processes, managing sales tools and analytics, and leading the development and submission of RFP responses for municipal and utility clients.

The ideal candidate has deep experience in sales operations and proposal management, with a strong understanding of the regulatory, technical, and procurement nuances of the utility sector.

The role also involves driving cross-functional projects that improve sales effectiveness.

Salary: 95K - 125K

This remote role welcomes candidates anywhere in Canada and the US.

This role requires travel up to 25% in North America.

A valid passport/visa is required for the travel.

What your impact will be:


* Design and optimize sales workflows tailored to long-cycle enterprise sales typical in the utility software space.


* Manage CRM systems (e.g., Salesforce) and ensure accurate tracking of pipeline, opportunities, and client interactions.


* Develop and maintain sales performance dashboards and reporting tools.


* Support territory planning, quota modeling, and sales forecasting.


* Lead the full lifecycle of RFP responses for utility billing CIS software, including intake, strategy, content development, and submission.


* Collaborate with Sales, Product, Legal, and Finance teams to gather technical, functional, and pricing information.


* Maintain a centralized proposal content library with reusable assets, boilerplate language, and compliance documentation.


* Ensure proposals meet regulatory and procurement requirements specific to municipal and utility clients.


*  Lead the design and execution of sales enablement initiatives (e.g., playbooks, training, collateral, competitive insights).


* Partner with Marketing to align campaigns, messaging, and assets directly to sales pipeline needs.


* Own specific strategic projects as defined by leadership (e.g., CRM optimization, territory strategy, customer journey improvements).


* Develop project plans with clear deliverables, milestones, and success metrics.


* Track and measure impact of enablement initiatives on sales performance and pipeline growth.


* Provide feedback loops between sales and marketing to ensure continuous improvement.


* Track proposal outcomes and continuously refine response strategies to improve win rates.


* Serve as a key liaison between Sales, Product Management, Implementation, and Marketing to ensure alignment on messaging and deliverables.


* Provide insights and recommendations to improve sales effectiveness and client engagement.


* Drive cross-functional projects that improve sales effectiveness.

What we are looking for:


* Bachelor’s degree in business, Marketing, Com...