Customer Service Representative- Milwaukee, WI

Description & Requirements

Maximus is seeking a Customer Service Representative to join our team at our onsite location in Milwaukee, WI for our WI WORKS project.

This is an exciting opportunity for individuals who are passionate about helping others and thrive in a fast-paced work environment.

This position will be an onsite contract position with one of our partnering agencies with ability to convert to a Maximus employee after 90 days of employment based on performance, attendance, and business needs.

The position work hours are from 8am - 5pm Central Time Zone, with occasional rotating Wednesdays operating from 10am - 7pm.

Essential Duties and Responsibilities:

- Answer incoming calls from consumers in accordance with all performance standards, policy and procedures, and protocols.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Respond to all inquiries consistent with confidentiality and privacy policies and refers caller to alternate sources when appropriate.
- Track and document all inquiries using the applicable systems.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Process referrals and other transactions from the client for completeness and accuracy.

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

- Strong organizational skills
- Ability to multitask

- Customer service skills

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental ...