National Accounts Support Specialist

Your Job

Georgia-Pacific's GPXpress® Team is seeking a National Accounts Support Specialist to work closely with our National Account Managers (NAMs) for our National Foodservice customers.

In this role, you will play a key part in enhancing our strategic initiatives and contributing to the long-term success of GP.

Our Team

The GPXpress team is a sales support team that assists distribution partners and sales employees through the utilization of online tools.

We're a highly collaborative group that works together to enhance sales and provide superior customer satisfaction.

This role offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Green Bay office (subject to change based on business need).

There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel).

Compensation in this position will be commensurate with experience.

What You Will Do


* Account Management Support: Partner with National Account Managers in the day-to-day management of Key National Foodservice accounts, including handling inquiries, resolving issues, and ensuring timely delivery of products and services.


* RFP Process: Manage the full lifecycle of Requests for Proposals (RFPs), including coordination, product comparisons, strategic alignment, and timely submission of bids.



* Data Analysis and Reporting: Analyze sales data, customer feedback, and market trends to provide actionable insights that support account strategies.

Generate regular reports to track account performance and identify opportunities for growth.



* Communication and Coordination: Serve as a liaison between key partners and internal departments to ensure alignment and effective communication and fulfill client requirements.



* Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.



* Customer Relationship Management: Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.



* End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.

Who You Are (Basic Qualifications)


* Bachelor's degree in business, sales, or a related field OR two (2) or more years of work experience in a sales support or related field



* Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)



* Experience managing multiple projects in a fast-paced environment



* Willing to travel up to 10%

What Will Put You Ahead


* Experience with CRM systems, such as salesforce.com



* Experience in roles supporting national accounts, wholesales, distribution, and/or managing strategic partnerships


* Experience managing RFPs

At Ko...