Field Support Specialist

Your Job

As a Field Support Specialist, you'll manage customer communications, coordinate with technicians and engineers, and ensure all elements are in place for successful field service startups.

You'll handle multiple projects simultaneously, prioritize urgent service requests, and support the vapor group's high-volume operations.

Our Team

John Zink, a Koch Engineered Solutions company, provides expert support for this equipment through its Technical Services team.

Our skilled Field Service Specialists deliver commissioning, tuning, troubleshooting, inspection, and maintenance services to customers around the world.

What You Will Do


* Support sales efforts by sourcing leads, prepare and follow up on service quotes (callouts, startups, retrofits, repairs), and proactively pursue new business opportunities.


* Oversee order processing - handle contracts, purchase orders, and compliance checks from quote-to-order (Q2O) through to work order creation.


* Coordinate and support service projects - schedule technicians and engineers, attend turnover and customer meetings, and ensure proper documentation for domestic and international work.


* Monitor project progress and financials - track costs vs.

purchase orders, issue change orders, and ensure timely invoicing and project closure.


* Maintain accurate records and reporting - track opportunities, quotes, and work orders in Salesforce; lead startup scheduling and invoicing meetings; and complete weekly team reporting.


* Assist with fleet management and other operational support as needed.

Who You Are (Basic Qualifications)


* Experience in customer support, project coordination, or service operations


* Industry experience in industrial, oil & gas, biogas, or landfill flare environment


* Familiarity with ERP or CRM systems for quoting, order management, or reporting

What Will Put You Ahead


* Experience using Salesforce, particularly Field Service Lightning (FSL), for tracking quotes, service jobs, or customer interactions


* Background in sales processes such as quoting, opportunity tracking, or purchase order management.


* Technical degree or higher (Engineering, Industrial Technology, or related field)

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy he...