Referral Coordinator, Residential Services

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career.

As a full-time employee, you will have access to the following employer/employee paid benefits:


* Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


* Robust earned paid time off program (PTO)


* Federal Loan Forgiveness Program (available on eligible roles)


* Professional Development Support

SCOPE OF ROLE

Reporting to the Senior Manager, Residential Services, the Referral Coordinator is responsible for managing the residential referral and admission process for Signature Health Residential Facilities.

The Referral Coordinator manages each referral from initial receipt through client admission; assists with arranging admissions at the residential site; and facilitates program enrollment.

This role serves as the primary liaison for community partners and referring parties, ensuring clear and timely communication.

The Referral Coordinator collaborates with the financial department during the initial vetting process, supports the clinical team in reviewing referrals, and coordinates gathering additional information when needed.

HOW YOU'LL SUCCEED:


* Demonstrate advanced knowledge of residential referral processes and manage the referral lifecycle efficiently.


* Manage incoming residential referrals coming from various platforms, including via e-mail, Epic, and Careport.


* Achieve identified benchmarks of timeframe of final decisions on referrals and length of time between date of application and date of admission date.


* Act as liaison between the financial team and referring parties; follow up promptly on delays or lack of response by either internal or external stakeholders.


* Determine client eligibility by reviewing presenting issues and residency to match the appropriate residential site.


* After financial clearance, review the chart for exclusionary criteria.


* Schedule clinical interviews with the appropriate manager/supervisor and medical staff as is indicated by the Site Manager.


* Communicate program decisions (acceptance/decline) to the referring party and financial team; request and collect necessary medical and discharge documentation.


* Confirm medications are sent to the pharmacy or received in-hand.


* Coordinate admissions for clinical staff completion, complete program enrollment, schedule diagnostic assessments, and assign beds.


* Support waitlist management to ensure timely admissions, including providing timely updates to all individuals a...