CSR Delivery RESEA

 

ESSENTIAL FUNCTIONS


* Conducts Workshop Sessions when RESEA participants are present: plans (i.e., establishes frequency and length of workshop; sets up training room; identifies presentation style {small groups, classroom, conference, U-shapes}; identifies communication style; prepares workshop schedule and agenda); develops and compiles workshop hand-outs and materials using personal computer and applicable software (e.g., word processing; spreadsheet; presentation software); identifies and notifies participants and/or guest speakers; distributes workshop notifications; tracks participant attendance; tracks evaluation process and training outcomes; coordinates with other OhioMeansJobs Center partners to create goals and strategies for workshop delivery; facilitates training to meet customer needs; evaluates workshop effectiveness and identifies trends in learning and workshop improvement opportunities; distributes and ensures needs assessment is completed by job seeker, if appropriate; collects data on training needs of participants and suggested workshop topics.


* Delivery of Program Services:  Reemployment Service and Eligibility Assessment (RESEA) program services: (e.g., sends letters to applicants; schedules and records attendance and/or supplemental activities in the Advancement through Resources, Information & Employment Services system (ARIES); assists applicant in development of an individual employment plan to identify barriers to employment; refers applicant to support services [e.g., community and/or OhioMeansJobs Center partner services]); follows-up to ensure subscribed supplemental activities are completed.  Maintains knowledge of current program policies by reading manuals, policies, and other correspondence as well as attending all related skill development training and RESEA meetings; provides information and data on services provided to participants as requested. 


* Services RESEA Job Seeker Accounts: using personal computer, registers new applicants or updates previous applications for employment using ARIES; interviews job seeker to determine personal and work history to assess skills, aptitude, physical limitations, job interest and readiness, develops mutually agreed upon employability plan to access employment/training opportunities and to address barriers which may negatively impact successful job search outcomes; assists job seekers with resume writing and job search activities; instructs and informs job seekers on labor market information and how to access employment opportunities; using OhioMeansJobs.com match job seekers and employers based on needs and requirements; contacts job seekers via telephone and/or electronic mail regarding job referrals to employment opportunities; responds to job seeker concerns regarding appropriateness, quality and number of job referrals; contacts job seeker direct or use other means to track and enter appropriate placement information in ARIES; records and ...