Zone Retailer Training Manager (MSP Zone)

COMPANY BACKGROUND

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Responsible for the delivery of high-quality engaging, informative, and accurate coaching and education of all non-technical Retailer, District, and Zone Staff, and for acting as the zone subject matter expert for the Subaru brand, processes, initiatives, carlines, and vehicle technologies.

MAJOR RESPONSIBILITIES


* Develop and execute training engagements to support on-boarding, new-product launches, and as-needed training through a variety of training mediums including in-person, on-car, and web/virtual engagements.
+ Identify training gaps and needs for the zone through analysis of OBI reports, internal research, and third-party studies.
+ Responsible for reviewing, monitoring, and administrating any initiatives in both Service and Purchase OLP and Service and Purchase NPS.

Collaborate with zone staff in development of improvement strategies and plans (including PFS) based on OLP and NPS scores.
+ Prioritizes District/Retailer needs for most effective execution of product training, sales process training and customer experience improvement.


* Closely collaborate with other Zone, Regional, and National Training teams to support initiatives that inform, educate, and evaluate Zone, District, and Retail Staff.
+ Support Regional and National Training Initiatives including, but not limited to National Training Conference (NTC), National Business Conference (NBC), Retailer Driving Programs (RDP), Love Encore STAR Academies, EV Certification Programs, and Fixed Operations engagements.
+ Manage zone seat fill rates for EV Certifications, Love Encore STAR Academies, Retailer Driving Programs, and other Zone/Local engagements


* Go-to expert in the zone for all Subaru Brand, Product, Technology, and Skill related curriculum - including Love Encore and Starlink.

Understands and can explain basic automotive theories, emerging technologies, competitive p...