Specialist II, EMEA HR Data Management

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Job Function:
Data Analytics & Computational Sciences

Job Sub Function:
Business Intelligence

Job Category:
Professional

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines

Job Description:

We are searching for the best talent for Specialist II, EMEA HR Data Management


* Responsible for the execution of assigned task to support employees, managers, and other human resource teams.


* Performs applicable Administration activities for the EMEA region by using HR tools e.g., Workday and countries which include but are not limited to employee data changes, mass updates, business structure updates, data quality audits and reviews year-round compensation processing and communications; and researching policy inquiries as required.


* This person demonstrates customer service orientation and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with employees, the regional HR service center teams, and external vendors as applicable.


* Receive, assign, update, classify, process cases in case management application for specific process (e.g.

exit management)


* Identify case challenges and opportunities, and escalate to the supervisor/manager if needed


* Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation


* Proactively monitor the cases to be able to determine if any action is needed (time, quality)


* Responsibility for delivering upon agreed SLAs


* Ensuring policy and legal compliance


* Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc.

To drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.


* Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments Conducts quality check of peers to ensure accuracy of results, and compliance to process


* Identify areas for improvement on daily operational processes


* Provide support to implement improvement initiatives


* Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference


* Participate on training to improve performance, process acumen and gain additional k...