Product Manager, Vice President - (CAE) Customer Acquisition Experiences

Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives, inspiring transformative solutions, and shaping the future with your strategic vision and influence.

Utilize user research, analyze key metrics, and collaborate within one of the world's most pioneering financial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers.

As a Product Manager in Customer Application Experience, you play a pivotal role in driving innovation through the development of products and features that delight customers.

You leverage your expertise to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation.

Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities


* Collaborate with business partners and product teams (architecture, tech, design) to identify new product opportunities using data analytics and market discovery.


* Assess upstream and downstream impacts of new product features on the overall product experience.


* Support user research, journey mapping, and market analysis to inform the strategic product roadmap.


* Analyze and track product metrics, ensuring alignment with time, cost, and quality targets throughout the development lifecycle.


* Write requirements, epics, and user stories, maintaining Jira hygiene for effective product development.


* Develop data mapping to ensure accurate service data transfer and documentation.


* Assist with onboarding new services and features.


* Define acceptance test criteria in JIRA and create automated tests using BDD/TDD methodologies.


* Create technical diagrams (Class, Sequence, Flow/Activity) using Confluence, VISIO, or similar tools.


* Champion AI integration within the Credit Card opening process and seek innovative applications.


* Own the product backlog, driving feature enhancements and modernization from inception to production.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Experience as a technical product manager with a strong background in preferably with experience managing technical platforms and/or data-focused capabilities.

Individual with good understanding of technologies including Automation test suite (Gherkin, Saucelabs, Mock tools), UI, API, Microservices, Kafka, AWS, etc.

Prior software development experience is a plus.


* A customer obsessed individual with the ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear business requirements.


* Demonstrated experience leading teams through discovery, requirements gathering, and backlog creation...