Product Manager, Vice President - (CAE) Customer Acquisition Experiences

You enjoy leading strategic initiatives, delivering innovative customer experiences, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact while sharpening your product management skills.

As a Product Manager in the Customer Acquisition Experiences team, you will be integral to the delivery of exciting customer experiences, and you will lead the end-to-end product life cycle.

As a core leader, you are responsible for partnering with your development team(s) across all scrum activities, maintaining a health backlog and engaging cross-functional teams on dependencies.

You will guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

You will build products that meet the highest standards of scalability, resiliency, and stability.

Job responsibilities



* Owns, maintains and develops a healthy product backlog


* Facilitates all scrum activities for your development team(s)


* Engages cross-functional teams on dependencies to ensure timely and satisfactory delivery


* Mentor Product Associate(s) on how to write requirements, support scrum activities and engage internal partners


* Manages key relationships - Work with engineering, architecture, and a diverse set of product teams across the enterprise to collaborate and drive results


* Communicates effectively and often my being vocal.

Share strategy, roadmap, progress, and insights broadly and systematically.

Craft the narrative and cadence for different partner and stakeholder audiences


* Be a subject matter expert and have a deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change


* Be a Technical & Customer Problem Solver by asking questions, define the problem and recognize where our platform sits in the Chase ecosystem


* Understands the technologies and approaches in use and those we should be using to drive our plans for the future


* Builds the framework and tracks the product's key success metrics such as conversion rates, engagement and performance

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management


* A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements


* Experience driving change within organizations and managing stakeholders across multiple functions


* Demonstrated ability to build...