Customer Operations Representative - Purina Animal Nutrition

Customer Operations Representative - Purina Animal Nutrition

This role supports theMidwest Region which includes MO, IA, MN, WI, IL - You must be located in one of these 5states.

Hours: 8am-4:30pmCST.

We're looking for a person with a customer service mindset and high levels of empathy, poise, and professionalism.

A passion for animals large and small is a bonus.

The ideal candidate is a team player with a service-minded personality who enjoys interacting with people via phone and email.

This role supports theMidwest Region which includes MO, IA, MN, WI, IL - You must be located in one of these 5states.

Hours: 8am-4:30pmCST.

Position Purpose:

This is a full-time role handling orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax.

Key Roles/Responsibilities:

Order Management:


* Involves managing a set of customers from time-of-order entry to invoicing.


* Must have skills in problem solving, decision making, customer relationship, process development and improvement.

Problem Solving and Decision Making:


* Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made.


* Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of customer orders.


* Owns individual decision making and coordinates collaborative decisions to ensure timely resolution.

Customer Relationship Management:


* Communicates, collaborates, and negotiates with internal and external customers and supply chain partners to manage service.


* Develops and owns customer relationships in order to anticipate customer needs and proactively provide service.


* Balances the need for business practice adherence vs.

circumstantial exceptions.

System Technical:


* Skilled at working within and across multiple systems and understand how information inputs impact systems and business decisions.


* Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests.


* Proficient knowledge of our order entry systems, JDE E1 and SAP.

Experience-Education (Required):


* High School Diploma/GED


* 2 - 4 Years of comparable Customer Service experience


* Proficient skills in Microsoft Office (Excel, Outlook, Word)

Other Desirable Traits:


* 4-year degree in Business, Communications, Ag or other related field


* Effective communication (verbal and written)


* Interpersonal effectiveness as an individual and in teams


* Must be comfortable managing conflict while maintaining a high level of integrity and quality of work


* Excellent organizational skills and attention to detail


* Ability to prioritize, plan, ...