Customer Service Representative II

https://www.wayne-dalton.com/

Overhead Door Corporation has three operational divisions - Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie®Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) - all heralded as industry leaders.Skills/Experience Requirements


* 3-5 years Customer Service experience, door industry preferred


* Detail oriented and have the ability to find solutions to problems


* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.


* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.


* Math skills required.


* Willingness to learn product and processes.

Skills/Experience Requirements


* 3-5 years Customer Service experience, door industry preferred


* Detail oriented and have the ability to find solutions to problems


* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.


* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.


* Math skills required.


* Willingness to learn product and processes.

Essential Duties and Responsibilities


* Manage medium to large residential dealer accounts (80K a year and up)


* Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.


* Perform order entry at both sales invoicing level and request for products from supply plants.


* Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.


* Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.


* Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.


* Monitor completion of daily customer LTL shipments including UPS but not limited to.


* May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.


* Provide technical assistance for dealers.


* Assists architects as required.


* Other duties as assigned

Essential Duties and Responsibilities


* Manage medium to large residential dealer accounts (80K a year and up)


* Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.


* Perform order entry at both sales invoicing level and request for products from supply plants.


* No...