Accounts Receivable Associate

* Perform pre-call analysis and check status by calling the payer or using IVR or web portal services



* Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference


* Record after-call actions and perform post call analysis for the claim follow-up


* Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call


* Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments