Spa Concierge

About Us

Welcome to Hotel Crescent Court, where historic charm meets modern luxury.

Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture.

Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts-and the iconic trolley.

Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living.

For our associates, we offer an environment that fosters growth, development, and excellence.

At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests.

From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace.

Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.


* Complete the check in process by inputting and retrieving information from a computer system, including type and length of treatment.

Promote brand marketing programs.

Make appropriate selection of treatments based on guest needs.


* Handle cash, make change, and balance an assigned house bank.

Accept and record vouchers, travelers' checks, and other forms of payment.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telephone using positive and clear communication.

Retrieve messages and communicate the content to the guest.

Retrieve mail from mailbox.


* Close guest accounts at time of check out and ensure satisfaction.

In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.


* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

Listen and extend assista...