Room Service Server

JOB OVERVIEW:

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

KEY DUTIES: 


* Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.


* Complete guest payment transactions as outlined in cash and charge procedures.  Document legibly the guest’s order information on guest checks.


* Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests. 


* Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.


* Alert Management of any service and/or safety issues.

Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   


* Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments. 


* May answer room service phones and record orders; utilize up-selling techniques to increase sales.


* May be required to retrieve trays from guest rooms and hallways within prescribed time period.


* May assist with other duties as assigned. 

 Qualifications and Requirements:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

This job requires ability to perform the following:


* Carrying or lifting items weighing up to 50 pounds


* Moving about the kitchen


* Handling food objects, products and utensils


* Bending, stooping, kneeling

Other:


* Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.


* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


* Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 


* Basic math skills are frequently used when handling cash and credit.


* May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $8.50.

 We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.