Assistant Specialist (Public), Circulation Services II

Job Description

WAGE: $22.68 - $34.36 depending on qualifications and relevant experience

DEPARTMENT: Library

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Parental Leave; Maternity Leave

PERSONNEL STATUS: Full Time

JOB OVERVIEW:

As a member of the Library's program implementation team, under the supervision of the branch and circulation managers, this employee provides front-line customer service to patrons at the circulation desk both in person and over the telephone.

This employee performs circulation-related tasks, including handling money, issuing library cards, and high-level circulation tasks such as performing quality control on card applications.

Assists in coordinating and directing the daily activities of circulation area employees and maintains workflow and task assignments; demonstrates the personnel management skills to assist in the guidance and leading of the circulation team, as well as the problem-solving and conflict-resolution skills to support branch managers when issues arise; and the leadership skills necessary to contribute to team building, the support of organizational goals, and successful staff performance in all seven management areas.

ESSENTIAL FUNCTIONS:

Function effectively as a member of the branch supervisory team, taking charge of circulation workflow and staff assignments in the absence of the circulation manager; consistently demonstrating the ability to contribute to the successful resolution of customer or staff problems appropriately in alignment with the library's guiding principles; and providing coaching, feedback, and mentoring of team members to attain meaningful results

Contribute to the training and direction of up to fifteen circulation employees in daily work activities, assigning tasks and maintaining team focus and productivity

Assist with the coordination and oversight of branch circulation services in person, over the telephone, and online

Perform circulation-related tasks, including handling money, issuing library cards, and adhering to procedures for processing damaged materials

Update and maintain classified, private records and confidential information related to user accounts in accord with library policy and state law; enforce appropriate use and disposal when no longer needed

Contribute to performance review process through the provision of input to branch manager for quarterly updates and end of year reviews

Maintain business appearance and functions of circulation work area and service desk

Contribute to the evaluation and processing of damaged materials; assess charges under the direction of the branch manager

Instruct patrons in use of the Library's automated book return system and self-checkout units

Implement procedures for the evaluation and maintenance of collections

Serve as a notary public, providing notarization services to the public in accordance with state laws...