Customer Service Manager

Customer Service Manager

Location: Onsite in Lebanon, TN
Schedule: Monday - Friday | 7 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific, LLC is seeking an innovative and driven Customer Service Manager to lead our Customer Service team for our Lebanon, TN Corrugated sheet-feeder facility.

In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.

You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.

Our Team

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.

Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.

We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.

Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).

If you're looking for a team where your contributions are seen, supported, and impactful, this is it.

Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:

Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com

What You Will Do


* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business


* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.


* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.


* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.


* Identify and implement process improvements that enhance the customer experience and drive operational excellence.


* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.


* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.


* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.


* Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.

Who You Are (Basic Qualifications)


* Experience leading and supporting a team through coaching, performance feedback, and collaboration


* 2+ years' experience suppo...