U.S. Health and Insurance Benefits Delivery, Vice President

Join our growing Benefits team as a U.S.

Health and Insurance Delivery Vice President!

As the U.S.

Health and Insurance Benefits Delivery Vice President within our growing Benefits team, you will oversee the end-to-end delivery of our health and insurance eligibility and enrollment processes, acting as the primary liaison with vendors, system owners, and cross-functional partners.

You will promote continuous improvements in quality controls, employee communications, and reporting, while executing system enhancements for both ongoing and annual enrollment cycles.

In this hands-on role, you'll supervise a small, high-performing team and elevate complex issues to the Executive Director as needed.

Job Responsibilities:

• Manage daily vendor relationships, SLA tracking, and issue resolution.

• Configure and test system changes for open and annual enrollment, lead User Acceptance Testing.

• Coordinate cross-functional tasks with U.S.

Benefits, Technology, Employee Experience, and HR teams to

maintain a seamless enrollment journey.

• Maintain and strengthen the controls framework, own procedure documentation and remediation.

• Review and approve participant-facing communications for clarity and compliance.

• Develop and run ad hoc queries and standard reports to inform decision-making and support strategic initiatives.

• Monitor federal, state, and local regulatory updates; ensure timely policy and process adjustments.

• Lead special projects and process-improvement initiatives under the guidance of the Executive Director.

• Coach and develop a team of ~3 analysts, foster collaboration and operational excellence.

Required Qualifications, capabilities, and Skills:

• Bachelor's degree

• 7+ years of hands-on experience in corporate benefits delivery or consulting, with a focus on health and

insurance enrollment.

• Demonstrated ability to manage projects, multi-task, and meet tight deadlines in a fast-paced environment.

• Strong analytical mindset, quality-assurance orientation, and problem-solving skills.

• Proficient in MS Office suite (Excel, PowerPoint, Project) and benefits-related technology platforms.

• Excellent verbal and written communication, with a customer-centric approach.

• Deep understanding of benefit plan rules, eligibility workflows, and vendor management best practices.

Preferred Qualifications, capabilities, and skills:

• Experience in a large enterprise (25,000+ employees).

• Prior experience managing benefits delivery through third-party administrators or vendors.

• Familiarity with healthcare regulations (COBRA, ACA, ERISA) and enrollment systems.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

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