Product Manager Amenity Services, Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Amenities Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Shape the future of the employee experience by helping reimagine how we deliver hospitality, food, and workplace services across JPMorgan Chase.

As a Product Manager within Amenity Services, you will play a pivotal role in defining, shaping, and executing on the services that bring our workplaces to life - from dining and pantries to conference centers and guest registration.

Drawing inspiration from the hospitality, food & beverage, and software industries, you will blend physical experiences with digital solutions to create consistent, frictionless, and high-satisfaction experiences for employees and guests.

You will partner closely with our technology, operations, and design teams to transform services into scalable, data-informed "products" that deliver measurable business and user value.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Conduct product discovery and research using data, employee feedback, and market insights to identify and prioritize high-impact opportunities


* Benchmark and ideate new concepts, drawing inspiration for the hospitality, workplace, and service design industries to inform innovation and continuous improvement


* Tell the story by building clear, compelling narratives through presentations and visuals that align cross-functional partners and senior leaders around product priorities and outcomes


* Shape the product roadmap for one or more amenity service lines, helping define the strategy, goals, and outcomes that enhance the employee and guest experience


* Collaborate with design, technology, and operations to translate needs and insights into clear product requirements, pilots, and launches that improve service quality and consistency


* Support product delivery and rollout, ensuring new tools, services, and experiences are implemented effectively across diverse regions and operations team


* Define and track success metrics to measure product ...