Jr. System Consultant (Onsite - Washington, D.C.)

Description & Requirements

Maximus is looking for a Jr.

System Consultant in support of the Helpdesk and IT Support Program.

The Jr.

System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services, and on-site maintenance.

Hardware acquisition, maintenance and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology.

The Jr.

System Consultant will provide proactive on-site support to one or more client offices.



*Position is contingent upon contract award

*

This is an onsite role at our Washington, D.C.

location.

Essential Duties and Responsibilities:
- Manage daily server backups.
- Maintain and upgrade Windows servers.
- Troubleshoot Microsoft Operating Systems issues.
- Provide software and hardware support for a very diverse datacenter.
- Respond to hardware problems and system outages.
- Gather server performance information.
- Maintain a database of hardware and warranty expiration dates.
- Perform hardware and software upgrades.
- Perform other duties as may be assigned by management.

Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.

Responsibilities include but are not limited to:

- Customer Support and Communication

- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors.

- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments

- Managing Operating Systems--Supporting Windows, Mac, and server systems, ensuring they are properly configured, updated, and maintained.

Installing and configuring application software and computer hardware.

- Technical Support and Troubleshooting--Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity.

- User Account Management--Creating and managing system permissions, user and computer accounts.

Ensuring proper access controls and security measures.

- Security and Monitoring--Regularly performing security tests and monitoring system security.

Implementing security protocols, firewalls, and backups.

- Network Maintenance--Maintaining networks and network file systems in partnership with the client.

Collaborating with client network administrators to ensure seamless communication and connectivity.

Mobile Device Support:

- Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.

- Problem Solving and Troubleshooting--Ability to diagnose and resolve technical issues efficiently, ensuring min...