Coordinated Entry Program Specialist

Contra Costa County Homeless Program's mission is to ensure an integrated system of care, from prevention through intervention, for homeless individuals and families within our community.

In line with our mission, Contra Costa County’s Coordinated Entry system serves to streamline access to housing and services while addressing barriers that prevent people from getting and staying housed.

The Program Specialist for the Coordinated Entry System (CES) will be a key member in supporting the CES Program Manager of the Contra Costa Homeless Program in the implementation and on-going administration, development, and continuous improvement of Contra Costa’s coordinated entry system.

The Program Specialist is responsible for supporting care coordination of CE providers in Contra Costa, acting as the role of ombudsman for CE complaints and grievances, meeting facilitation and general CE support.

Salary: $30.29 - $39.51 Hourly

ESSENTIAL FUNCTIONS

Care Coordination of CE Providers


* Function as a liaison internally with the CES Program Manager and other program managers involved in CE as well as CE providers in Contra Costa.


* Support the CES Program Manager in identifying performance goals for CE and work with program staff and CE providers to ensure that all internal and external performance goals are being met.


* Facilitate or co-facilitate regularly scheduled Housing Assessment and Placement (HAP) case conferences as units become available to review and place prioritized clients, assign new individuals to housing navigators, review and monitor progress of cases already assigned.


* Support CES Program Manager in maintaining the centralized housing placement list.


* Respond to community requests for information and facilitate trainings/ presentations as needed.

Ombudsman for CE


* Field incoming grievances from the community regarding CE programs and services.


* Monitor and investigate complaints and grievances and unusual occurrence data to identify patterns reflecting system failures and recommends resolutions to CES Program Manager.


* Meet with CE providers on an annual basis to determine successes as well as room for improvement within the CES; report back to the CES Program Manager with feedback.

CE Administrative Support


* Support the CES Program Manager in the implementation and on-going administration, development, and continuous improvement of Contra Costa’s coordinated entry system.


* Participates as a member of various committees and/or community groups that serve the homeless.


* Support the CES Program Manager in creating and publishing CES progress reports and program-level reports as needed.


* Support the CES Program Manager in preparing and submitting monthly, quarterly and semi-annual, and/or annual program service reports (includes Federal, State, and local funding sources).


* All other duties as assigned.

JOB QUALIFICATIONS


* Ability to gather and analyz...